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Cancellation, Change, Return, & Refund Policies

If a refund is issued, it will be issued using the same method of payment that was used to purchase the products. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.

Cancellation of a CUSTOM Order

We begin processing your order immediately upon receipt and some products are printed in just 1-5 working days. Since work has already begun on your order, costs are incurred to cancel. Please review the cancellation charges below which are based on the status of your job in our plant at the time of cancellation.

Orders can be canceled for a fee based on the following processing times and rates:

  1. Job through Sales, Proofing, Art (10% of total cost - Minimum $25.00)
  2. Job through Press (75% of total cost)
  3. Job through Cutting, Verifying & Shipping (100% of total cost)
Please call our Customer Service Staff at 714-442-3888 immediately to find out the status of your job.

Cancellation of a STOCK Order

Orders can be cancelled prior to shipping for a minimum $25.00 charge. Since most stock orders ship within 1 business day, it is often too late to cancel stock orders. In such a case, you will need to consult with a customer service representative.

Changes to CUSTOM Orders:

Custom orders go through a factory work flow process that incurs additional costs at different times of the cycle for changes.

  Prior to Proof   After Proofing
Text or color change: $5.00   $25.00
Each additional copy change: $20.00   $20.00
Each additional stock color changes: $15.00   $20.00
Address Change if order has not shipped yet: $5.00    

Returns & Refund Policy for STOCK ORDERS ONLY

Within 10 days of receipt of your shipment, you may return any of our STOCK products, for an 85% refund. A re-stocking fee of 15% (of product cost; shipping and handling costs are non-refundable) or $25.00, whichever is greater, will be charged for non-defective items.

There are NO Returns or Refunds for Wristbands in packs of 50 or 100, any freight or handling charges from the original order or any custom products. We will not be responsible for shipping costs for returned products or products sent back to us that are damaged in transit. Only full boxes/cartons/rolls can be returned for a partial refund.

Returns are processed only under the following conditions:

  1. Go to our website www.admitoneproducts.com.
  2. Click the bottom right navigation bar “Returns & Refund” Form.
  3. Fill out the ENTIRE form and place it in the returned box.
  4. You are responsible for all shipping costs.
  5. We do not refund original freight costs or handling charges.
  6. You are responsible for ensuring the product(s) you are returning are sellable and in good condition. NO REFUNDS ON DAMAGED PRODUCTS.

Please note that we can process returns and refunds ONLY for items purchased from Admit One Products.


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