Frequently Asked Questions
Our FAQ webpage is separated by the following frequently asked questions: General, Product, Ordering, Shipping and Artwork. Questions that you can not find an answer for please feel free to contact our customer service representatives or email us.
Toll-free: (866) 236-4817
Click on a question to reveal the answer. Click again to hide it.
- How do I find out the status of my order?
You may view the status of your order by logging into your account and viewing your order under the "order history" icon. Your order will either be in a "pending," "processed," "cancelled," or "shipped" status.
Stock items ship within 1 - 2 business days. You will receive tracking information via email when your order has shipped. If you did not receive an email, feel free to contact an Event Admission Specialist at 866-236-4817 and we will provide it to you.
Custom orders have a variety of production times. Please see reference guide.
If the status of your order is in a "pending" status and the production time has elapsed, please contact an Event Admission Specialists at 866-236-4817.
- What is your return policy?
Our goal is that you are completely satisfied with your purchase.
If for any reason you are not satisfied, simply return your purchase within 30 days of receipt for a refund or exchange. The product must be returned in good condition and in full units as originally ordered. We will refund the original purchase price for a restocking fee of 15% or $25.00, whichever is greater, plus applicable sales tax.
The following items are not returnable for any reason: Wristbands in packs of 50 or 100, and any custom product.
If a refund is issued, it will be issued using the same method of payment that was used to purchase the products (tickets). If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.
Please complete the "Stock Product Return Form" and return it with the item. Customers are responsible for the return postage.
Admit One Products
15331 Barranca Parkway
Irvine, CA 92618
- Do you offer a warranty or guarantee on your products?
No we do not offer a warranty; however, if you are not fully satisfied with your order, you may return it within 30 days for monetary compensation of the original price, excluding shipping and processing fee reimbursements. See return policy question above.
- Can I order with a purchase order (PO)?
Yes, however, an approved credit application must be on file at Admit One Products. Go to the Policies link at the bottom of the main webpage for the proper forms.
- Can I pay with a check or money order?
Yes, you can pay with a check or money order, however you will need to contact customer service to complete the order. Orders will not be shipped until payment is received.
- Can I cancel an order?
To cancel an order, fill out the job cancellation form, and a fee will be charged depending on the step of production your order was in.
Job through Sales, Proofing, Art (10% of total cost-Minimum $25.00)
Job through Press (75% of total cost)
Job through Cutting, Verifying & Shipping (100% of total cost)
- Why am I being charged a set-up fee when this is a repeat order?
The set up fee is charged to set the presses to run your job. It is not an artwork fee, so even though your order is a repeat, it requires "set up."
- What are the standard production and delivery times?
Standard production and delivery times for most stock items are 1-3 business days. However, for the custom items, the times will vary depending on the product. See individual products to determine the specific times for your custom product.
- Can I pick up my order instead of having it shipped?
Yes, instead of having your order shipped, you may pick your order from our office located in Irvine.
Address: 15331 Barranca Parkway
Irvine, CA 92618 (as of January 3, 2011)
- Do you ship outside the United States?
Currently we ship only within the United States and Puerto Rico. We will be adding international shipping soon.
- Can I have a shipping address that is different from my billing address?
Yes, provided the shipping address is a street address and not a post office box. When ordering online, proceed to checkout after you have chosen your purchases. Click the "checkout" button on the right bottom of the page after you have confirmed the purchases in your shopping cart. Next, your billing address will appear as listed when you registered for an account. If you want to ship to another location than the one listed, click the .shipping address. button on that page. Fill out the shipping address you wish to ship to and click .continue. to completely process your order. If you are ordering over the phone with one of our customer service representative, notify them of the shipping address change.
- Can I ship to a P.O. Box?
No. The shipping address must be a street address.
- Can I ship via the U.S. Postal Service instead of UPS or FedEx?
No, for tracking purposes we only use UPS or FedEx.